Houston Aranjo (Hidden_Hatch)
We had an outstanding experience working with RL Hesson on our home loan. He was incredibly responsive throughout the entire process and always took the time to answer our questions thoroughly. His attention to detail and level of service were exceptional. Our situation was a little more complicated because we needed to navigate a home-sale contingency. RL was extremely helpful in walking us through the different options and making sure we understood the pros and cons of each. When the sellers countered with an offer to cover three months of bridge-loan costs, RL went above and beyond to help us evaluate that option versus other alternatives so we could make the best decision for our family. I’ve worked with loan officers before, but I’ve never experienced this level of service. Working with RL honestly felt like having a concierge-level loan officer. RL is someone who was available, stayed on top of every detail, and genuinely cared about getting us through the process successfully. On top of all of that, he was able to secure us a great rate, which made an already excellent experience even better. I would highly recommend RL Hesson to anyone buying or refinancing a home. We couldn’t have asked for a better experience.