Chad Krueger

Gerri Rust

6 months ago

5/5

Working with Chad on our refinance was a great experience. He made the process very smooth. Chad explained everything clearly and concisely making sure we understood the numbers and helped us lock in a good rate. He was always quick to respond and made sure we felt confident every step of the way, making the process feel simple and stress free. Chad goes above and beyond and he will always be our "go to guy"! We highly recommend Chad for refinancing or buying a new home!

Noah Lezer

6 months ago

5/5

Working with Chad was an outstanding experience from start to finish. He was incredibly kind, patient, and always willing to take the time to answer every question we had—no matter how big or small. Buying a home can feel overwhelming, but Chad made the entire process clear and manageable with his responsiveness and expertise. Chad is the best!

Steven

5 months ago

1/5

I strongly advise extreme caution when dealing with MinnTrust and their processing partner, Clear to Close. Our mortgage process was characterized by a disturbing lack of transparency and what felt like a coordinated effort to undermine our rights as buyers. When a requirement for proof of seller repairs emerged late in the process, our Realtor worked behind our back with Clear to Close to pitch an addendum that would have forced us to waive our rights and sign off on repairs we hadn't verified. Both MinnTrust and Clear to Close played an active role in trying to get us to e-sign this rights waiving document, which we refused. It was later confirmed that the repairs had been breached across the board. When we demanded to see the email communications we were intentionally excluded from, every party involved, including President Jill Brown, refused to provide them, claiming we were not legally entitled to our own transaction files. This unprofessionalism continued even after closing, as the firm began harassing us for documentation they failed to clear during underwriting, going so far as to contact a non-party to the loan and threatening to 'unwind' the mortgage. Prospective clients should be aware that Jill Brown has a history of public discipline from the Minnesota Department of Commerce. If MinnTrust wants to dispute this account I will publicly post recorded calls and transcripts and update the review accordingly. While Chad himself was professional and largely helpful throughout our interactions, he became silent and covered for these actions as they occurred. He too is likely in receipt of the withheld transaction files but will not reply or communicate his position. Edit: The company has changed their public reply a couple times. The latest says they will immediately reach out but that never happened. I even inquired with Jill again directly who ignored my email. Second update: MinnTrust’s public reply stated that it would provide the Senior Compliance Officer’s name, NMLS ID, transaction records, and direct follow-up. I still have not received those promised items. I made a limited inquiry to a MinnTrust VP listed on the company website solely to identify the correct compliance contact. Instead of providing that contact or routing me to compliance, the VP asked who I was, complained that I missed his call and had no voicemail, said I was “going to be on the blocked list,” referred me back to Jill Brown, and added, “best of luck to you, you sound like a really nice guy!” I clarified that I was only trying to identify the compliance contact because MinnTrust publicly promised it but had not provided it. No compliance contact, investigation, or records as promised have been provided to me.

David Fox

9 months ago

5/5

My experience with Chad was amazing. He is incredibly knowledgeable and always ready to help answer any questions you may have. He makes the home buying process so much easier. Five golden stars for Chad!

Darren Rust

6 months ago

5/5

I had the pleasure of working with Chad Krueger @ MinnTrust Mortgage to refinance our home a few years ago. Like most people, navigating a mortgage re-fi can be overwhelming and confusing, but having Chad there to guide us, every step of the way, was so refreshing! Chad always had answers to all of our questions, and was happy to answer them twice, if we needed clarity. With Chad, there are no "dumb" questions. He knows his stuff, and is happy to share his knowlege with his clients to get the best outcome. He is a true expert in his field, and I highly recommend giving him a call. You won't regret it!