I became a mortgage loan officer in 1992 and have expertise in all aspects of the mortgage lending industry. Having also been a mortgage loan underwriter, I am able to pre-approve my clients right over the phone in a matter of minutes. Having more than 30 years in the mortgage industry, I provide my clients a concierge approach to mortgage lending. I work 7 days/nights per week, so I am always available when my clients need me most.
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We have worked with multiple lenders over the years, but Tim Gentry is by far the most knowledgeable, proactive, responsive, and helpful loan originator we have encountered. Tim literally answers communication immediately at any time of day. We can’t recommend him enough.
Working with Lexi Carpenter was an absolute game-changer in our home buying journey. From start to finish, she provided outstanding customer service and truly went above and beyond every step of the way. She handled and resolved issues behind the scenes before I even knew they existed, which made the entire process feel incredibly smooth and stress-free. In a market where securing a great rate felt nearly impossible, Lexi worked her magic and got us an amazing deal. Her expertise, responsiveness, and calm confidence turned what I expected to be a stressful experience into one that felt almost effortless. I highly recommend Lexi to anyone in the market for a home loan - especially first-time homebuyers and military-affiliated families using a VA loan. Her knowledge of the VA process, her dedication, and her ability to advocate for her clients make her a rare find in the mortgage world. Thank you, Lexi, for making our dream home possible!
I want to share my experience with Loan Velocity because it was the worst home loan experience I have ever had, and I have bought several houses before. From the start, I was honest with Lexi Carpenter and Joe O’Connor about everything before I even applied. I explained that I had a gap in employment because of a disability, that I had only been at my new job for four months, and that I worked through a staffing agency. With all of that information upfront, Lexi still moved forward with my application and told me I was prequalified. Right away, I felt like nobody was really paying attention to my situation. Communication was poor, and important information was not being shared with me. One week before closing on my new house, I closed on my old house and was told by Joe O’Connor that I had nothing to worry about and that everything was good to go. Then, just six days before closing on my new house, they told me they could not push the loan through because I worked for a staffing agency and because my employment gap could not be explained. After that, it felt like they simply gave up. They did not try to find another solution or offer any real help. Thankfully, my realtor connected me with Andy Treno, a mortgage broker with more than 20 years of experience. Andy accomplished in four days what Lexi and Joe could not do in 30 days. And I was able to close eight days later I will never work with or recommend Loan Velocity or Rocket Mortgage. If you want a lender who will pay attention to your situation, communicate clearly, and actually work to solve problems, this is not the group I would use.
My family’s experience with this company has been nothing but awesome and caring. Tim Gentry has gone above and beyond with exceptional service to us and made us feel like family in all of our dealings with them. Would highly recommend this company and Tim Gentry by all means! We will continue to recommend to all that we come in contact that maybe in the market for a house. Thank you all again for great service!! God Bless!!!
Very professional! Met our needs and Tim Gentry is highly recommended as he saved us a decent amount of money. Process was smooth and straightforward.
Find answers to my most-asked questions, covering everything from how I'll support you to what you need to start the process.