Amrit Jain
I worked with HB Lending and Nick Patel for my first home mortgage, and the experience was smooth. I also completed one refinance through them without issues, so I trusted them again for my next refinance. This time, I locked in a very good rate and started the process, but after that communication completely stopped. Emails went unanswered, phone calls were not returned, and I eventually missed my closing opportunity while rates were still favorable. It has now been around 1.5 months, and I still have not been able to connect with Nick Patel despite multiple attempts. The lack of communication during such an important financial process was extremely disappointing and cost me a better refinancing opportunity. Based on my recent experience, I cannot recommend them for refinance services where timing and communication are critical.